Downtime on a website can be very embarrassing and costly. Just ask Google or any other major website. On February 24, 2009, there was a major outage in Google's Gmail system that made the national press. Downtime also costs money due to lost sales because the website is down. Website outage is something all CIOs and IT directors should try to avoid.

There are a number of steps any CIO and IT manager needs to take to prevent unplanned downtime. From network monitoring tools to change control processes, an IT operations department can get much lower downtime without buying expensive failover and clustering hardware. Hardware solutions definitely help, but it's better to pick the cheaper low hanging fruit first.

Network Monitoring

It is important to have monitoring software on network management systems to check the status of all devices in the enterprise. Commercial SNMP (Simple Network Management Protocol) monitoring tools such as HP Openview and CA Unicenter automatically monitors all devices for problems, and report any issues to staff quickly.

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